return & refund

Return & Refund Policy — Fly Club

1) Quick summary (the TL;DR)

  • Return window: 7 calendar days from delivery.

  • Condition: Unused, in original packaging, with all tags/accessories.

  • Non-returnable: Final-sale items, gift cards, perishable or hygiene items, customized items, digital downloads.

  • Who pays shipping: You, unless the item is damaged, defective, or we shipped the wrong product.

  • Refund speed: Once approved, 7–10 business days back to your original payment method (bank timelines may vary).

  • Exchanges: Yes—subject to stock.

2) Eligibility checklist

Before you start a return, make sure all of this is true:

  1. It’s within 7 calendar days of delivery (as shown by the carrier’s tracking).

  2. The item is unused and in the same condition you received it.

  3. All tags, manuals, cables, freebies, and original packaging are included.

  4. You have proof of purchase (order confirmation or invoice emailed from Fly Club).

If any of these are missing, we may offer a partial refund, store credit, or decline the return after inspection. We’ll tell you exactly why, with photos if needed.

3) What you can’t return

  • Final-sale/clearance items marked “non-returnable.”

  • Perishables or hygiene items once opened (e.g., skincare, food-grade goods).

  • Customized/personalized products.

  • Digital goods or downloaded content.

  • Gift cards and prepaid credits.

If the item is defective or arrived damaged, these exclusions don’t apply—see Section 7.

4) How to start a return (step-by-step)

  1. Email us: support@flyclub.com with subject “Return Request.”
    Include your name, phone, order number, item(s), and reason.

  2. Get instructions: we’ll reply with a Return Authorization ID and either a pre-paid label (when it’s our fault) or the ship-to details.

  3. Pack it right: use the original box if possible; include all accessories and the Return Authorization ID inside the parcel.

  4. Ship it: use a trackable service. Keep the receipt and tracking number.

  5. Inspection & decision: once received, we inspect within 3 business days and email you the outcome.

  6. Refund or exchange: if approved, we process your refund or ship the replacement.

Walk-in returns: not required, but if you prefer, contact support to schedule a drop-off at the address above during support hours.

5) Exchanges

  • Want a different size/color/model of the same item? Ask for an exchange in your email.

  • If the exchange item is in stock, we’ll reserve it for 3 business days while your return is in transit.

  • If it’s out of stock, we’ll issue a refund instead.

6) Refund details

  • Method: refunded to the original payment method (card/UPI/net-banking/wallet). If that’s not possible, we’ll contact you for a bank transfer.

  • Timeline: we initiate within 7–10 business days after approval; your bank or wallet may take additional time.

  • Original shipping fees: non-refundable unless the return is due to our error (wrong/defective/damaged).

  • Return shipping fees:

    • We cover them for wrong item, damaged on arrival, or manufacturing defects.

    • You cover them for change-of-mind, wrong size chosen, or dislike of color/fit.

  • Discounts & bundles: refunds reflect what you actually paid. If returning one item from a bundle, the refund equals the bundle price allocation for that item, not the standalone price.

7) Damaged, defective, or wrong item

If your order isn’t right, tell us within 48 hours of delivery:

  • Email support@flyclub.com with your order number, a short description, and clear photos/videos of the issue and packaging.

  • We’ll prioritize your case. If confirmed, we’ll replace it or refund you—your choice—and we cover all shipping.

8) Late or missing refunds

If it’s been more than 10 business days since our refund confirmation:

  1. Check your bank statement or wallet history.

  2. Contact your bank—some take longer to post refunds.

  3. Still stuck? Email support@flyclub.com and we’ll trace it with the payment gateway.

9) Cancellations

  • Before dispatch: we’ll cancel on request and issue a full refund.

  • After dispatch: please follow the return process once the package arrives.

10) Return shipping tips (to avoid damage claims)

  • Use the original inner packaging and protective fillers.

  • Seal seams with strong tape; remove old labels.

  • Use a tracked, insured service—loss in transit for customer-paid returns is your responsibility until delivered to us.

11) Warranties (if provided by the manufacturer)

Some products carry a manufacturer warranty. If your item fails after the 7-day return window:

  • We’ll help you reach the brand’s service center or process a warranty claim as applicable.

  • Warranty terms, coverage, and timelines are set by the manufacturer.

12) International orders

At the moment, we do not offer international returns. If you shipped an item outside India, you are responsible for return shipping and any customs duties or taxes.

13) Abuse, excessive returns, or missing components

We monitor for unusual return patterns. We may limit returns or charge a reasonable refurbishment fee if items arrive used, missing parts, or with damaged packaging that affects resale value. We’ll document everything and share photos before proceeding.

14) Your rights

Nothing here limits your rights under applicable law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 in India.

15) Need help?

  • Email: support@flyclub.com

  • Phone: +91 7450945725

  • Address: Fly Club, Bhardwaj Marg, Greater Kailash, Delhi 110048, India
    We aim to acknowledge requests within 48 hours and resolve them as fast as possible.

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