Data Deletion & Account Closure — Fly Club

Here’s the thing: if you want your data gone, we’ll make it happen—cleanly, securely, and within clear timelines.

1) TL;DR

You can request account deletion and removal of personal data at any time.
We delete what we don’t need to keep and retain only what law requires (like tax invoices and fraud records).
We acknowledge requests within 48 hours and complete them within 30 days (complex cases may take up to 60 days with an explanation).
Backups age out automatically—after up to 90 days they’re unrecoverable.

2) What “deletion” means (and what it doesn’t)

Deletion: Permanent removal of your personal data from active systems and dashboards.
De-identification: In some cases we convert records to an anonymized form for stats and service quality (no link back to you).
Backups: Encrypted backups can’t be edited per-record; they expire and are overwritten on rolling schedules (up to 90 days). We do not restore backups to resurrect deleted profiles.

3) How to request deletion (step-by-step)

Pick one of the options below:

A) Email (fastest)

Send a message to support@flyclub.com with subject: “Data Deletion Request.”
Include: full name, phone number, email used on the account, and recent order number(s) if any.
We’ll verify your identity (see Section 5) and confirm next steps.

B) Phone/WhatsApp

Call or message +91 7450945725 and say you want your account deleted. We’ll guide you through verification.

C) If you don’t have an account

Tell us what interaction you had (e.g., placed a guest order, contacted support). We’ll locate and process the data tied to your email/number.

Template you can copy/paste (email):

Subject: Data Deletion Request
I request deletion of my Fly Club account and personal data.
Name: [your name]
Email: [your account email]
Phone: [your phone]
Recent order #: [if applicable]
I understand legal records may be retained as required.

4) Who can request deletion

Account holders and former customers.
Authorized agents (with written permission and proof of authority).
Parents/guardians for minors where applicable. (We don’t knowingly collect data from children under 13.)

5) Identity verification (to protect you)

We verify that the requester is you (or your authorized agent) by one or more of:

Replying from the registered email on file.
OTP sent to your registered phone number.
Recent order details or invoice match.
Agent authorization letter and ID, if applicable.

If we can’t verify you after reasonable steps, we’ll explain what else we need.

6) What we delete

Once verified, we delete or de-identify:

Profile data (name, email, phone), saved addresses, preferences.
Marketing subscriptions and notification settings.
Saved payment tokens (we never store full card numbers).
Support chats/tickets and attachments (unless needed for a legal claim).
Wishlist, recently viewed items, and analytics identifiers tied to your profile.
Device IDs and cookies associated with your account, on our side.

7) What we typically retain (and why)

Some records must stay for legal or operational reasons. We retain, for the duration required by law or legitimate interests:

Invoices, tax records, and refund notes (accounting/tax laws).
Fraud, chargeback, and security logs (to protect our platform and others).
Warranty and product safety records (if applicable).
Open disputes or legal holds (until the matter is resolved).
Minimal system logs needed to ensure platform integrity.

These retained records are restricted in access, used only for the stated purposes, and deleted when no longer required.

8) Timelines you can count on

Acknowledge: within 48 hours.
Complete: within 30 days of verification.
Complex cases: up to 60 days with written reason.
Third-party processors: we send downstream deletion/erasure requests within 7 days of verifying you.
Backups: your deleted records fall out of rotation within up to 90 days.

9) Open orders, returns, and tickets

If deletion is requested while an order is in process or a return/refund is pending, we’ll finish the transaction first (or cancel it at your request), then delete your data.
If a support ticket or dispute is open, we’ll pause deletion of the specific records needed to resolve it, then finish deletion.

10) Marketing opt-out without deleting your account

If you only want fewer messages:

Click unsubscribe links in emails.
Tell us “STOP” on WhatsApp/SMS where supported.
Email support@flyclub.com and say you want to opt out of non-essential messages.
This keeps your account but stops marketing.

11) After deletion—what changes

You can’t log in to the deleted account.
Past order history is no longer visible in your profile.
You’ll still receive legally required documents if relevant (e.g., past invoices already issued).

Want to shop later? You’ll need to create a new account.

12) Region-specific rights (plain English)

India (DPDP Act, 2023): You can access, correct, delete, and withdraw consent. You also have grievance redressal and nominee options.
EU/EEA & UK (GDPR/UK GDPR): You can request erasure, access, correction, restriction, portability, and object to certain processing. You can complain to your local authority.
California (CPRA): You can request deletion, know what’s collected, correct data, and opt out of certain sharing; no discrimination for exercising your rights.

We’ll honor applicable rights based on your location and the data we hold.

13) Data we can’t delete right away (examples)

A tax invoice issued last month (kept for statutory periods).
An active chargeback under investigation (kept until resolved).
A product safety notice tied to your order (kept while safety obligations apply).

When the required period ends, those records are deleted or irreversibly anonymized.

14) Security practices during deletion

Requests are tracked in a restricted system.
Data is wiped or anonymized using standardized procedures.
Access is limited to trained staff on a need-to-know basis.
We log the action for audit and compliance.

15) Questions, grievances, or appeals

If you think we made a mistake or took too long, tell us and we’ll review.

Primary contact

📧 support@flyclub.com
📞 +91 7450945725
📍 Bhardwaj Marg, Greater Kailash, Delhi 110048, India

Grievance Officer (India)

Email: support@flyclub.com (subject: “Grievance – Data Deletion”)
We aim to acknowledge within 48 hours and resolve within 30 days, or as required by law.

16) Changes to this page

We’ll update this page when our processes or laws change. The Effective date at the top shows when the latest version took effect. Keep using our services after an update and you’re agreeing to the new version.

Bottom line

You’re in control. Tell us to delete your data, and we’ll do it—properly, securely, and with zero runaround.